Welfare Officer
Location: Buckinghamshire
Contract: Full time
Salary: £26,323.00
Closing date: 2nd May 2024
You are responsible for providing a world class, responsive medical welfare service to service users and their families, by delivering superb practical and emotional support.
- Work in an agile manner, being willing to put time and effort where organisational priorities require and approach your role with flexibility and enthusiasm.
- Ensure your services reflect the culture of DMWS and they celebrate diversity, engage staff and help the organisation to be an employer of choice.
- Provide a rapid, solution driven personal response in support of crisis situations, both when on duty and (in some services) when on call.
- Process referrals, correctly assessing the welfare needs of service users and their families with unfaltering professionalism and sensitivity.
- Give high quality emotional and practical support to relatives of seriously ill patients and to those who are bereaved.
- Be an enthusiastic ambassador for DMWS, liaising with stakeholders regarding patients, families as well as bigger picture matters.
- Recognise safeguarding issues quickly and immediately report any concerns regarding children or vulnerable adults to the appropriate agencies.
- Highlight risks to service delivery and work collaboratively with the Head of Region to mitigate risk to patients and rectify issues as they occur.
- Keep meticulous records and ensure data/reports are provided in a timely manner, with full understanding of the need to demonstrate return on investment to other agencies.
- Properly maintain professional boundaries with clients and raise concerns appropriately.
- Enthusiastically promote the organisation, generate referrals and seize opportunities.
- Identify and gladly participate in fundraising and business development opportunities.
- Facilitate knowledge transfer with others and provide a listening ear to colleagues.
- Actively contribute to a culture of innovation, resourcefulness and best practice to make the best use of your time and others.
- Treat everyone with dignity and respect, abiding by our Diversity & Inclusion Policy at all times and challenging any unfair practices or behaviours.
You will have:
• Excellent networking skills
• Motivation and drive: a proactive self-starter who can work independently and as part of a team
• Unfaltering professionalism and a passion for welfare services
• Honesty and integrity
• Good judgement and empathy for others
• Empathy with the service life environment
• Excellent written and verbal communication skills
• Ability to deliver interesting and impactful presentations
• Proven IT skills
• Experience of working in a health, social care or welfare environment
• Ability to keep accurate records and a good understanding of the importance of data
• To work in an agile, flexible manner, doing what it takes to get the job done.
• A working understanding of relevant legislation including GDPR, Equality Act, H&S legislation and an understanding of the Caldicott principles regarding the confidentiality and sensitivity of patient information.
• To work in accordance with and promote our values which are:-
Commitment – We are passionately committed in heart and mind to the people we support, delivering our service whenever and wherever they happen to be.
Integrity – We act with integrity, consistency, and honesty in all that we do.
People – We support each other. We trust, encourage and develop our staff, because we know that it’s our people who make us what we are.
Working Together – We work collaboratively together and with others to provide the best possible service to the people we support.
- We give employees 30 days a year annual leave plus Public Holidays (pro-rata for part-time employees).
- Auto enrolment onto DMWS workplace pension scheme – subject to eligibility. You will make a minimum contribution of 5% which DMWS will match. Contributions will be matched up to 6% by DMWS.
- Death in Service Scheme. Three times your annual salary to nominated beneficiaries – subject to eligibility.
- All flexible working requests are considered – many of our staff work flexible hours and work wholly, or partly from home.
- Access to a 24/7 virtual GP service, with a counselling service and on-line help and support around health and well-being matters.
- Enhanced sick pay scheme for all employees upon completion of their probationary period.
- Staff are regularly recognised for their work by the leadership team and their peers, via internal events, social media, and industry awards.
- DMWS supports employee continuing professional development and training.
Applications close on Thursday 2 May 2024