1. About cookies

1.1  A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

1.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

1.3  Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

2. Cookies that we may use

2.1 We may use cookies for the following purposes:

(a)    Authentication – we use cookies to identify you when you visit our website and as you navigate our website;

(b)    Status – we use cookies to help us to determine if you are logged into our website

(c)    Personalisation – we use cookies to store information about your preferences and to personalise the website for you

(d)    Security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally

(e)    Advertising – we use cookies to help us to display advertisements that will be relevant to you

(f)    Analysis – we use cookies to help us to analyse the use and performance of our website and services; and

(g)    Cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

3. Cookies used by our service providers

3.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

3.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. This data may be stored outside the EU, under a EU-US Privacy Shield agreement. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy.

4. Managing cookies

4.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411 (Safari); and

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

16.2  Blocking all cookies will have a negative impact upon the usability of many websites.

16.3  If you block cookies, you will not be able to use all the features on our website.

5. Our details

5.1  This website is owned and operated by Defence Medical Welfare Service (DMWS).

5.2  We are registered Charity in England and Wales (1087210) and Scotland (SC045460), Company Limited by Guarantee No. 04185635 (England and Wales) and our registered office is at The Old Stables, Redenham Park, Andover, Hampshire, SP11 9AQ

5.3  Our principal place of business is at Defence Medical Welfare Service, The Old Stables, Redenham Park, Andover, SP11 9AQ.

5.4  You can contact us:

Defence Medical Welfare Service (DMWS)
The Old Stables
Redenham Park
SP11 9AQ

Phone: 01264 774 000
Email: info@dmws.org.uk

6. Complaints

18.1  If you have a complaint about us, or the treatment of your data, you can contact the Charity Commission. The Charity Commission is the independent watchdog for charities.  You can make a complaint about a charity on their website at www.charity-commission.gov.uk.

18.2  If you’ve got a complaint about our fundraising activities you can also complain to the Fundraising Regulator.  To find out how to go about making a complaint, go to the Fundraising Regulator website at https://www.fundraisingregulator.org.uk/make-a-complaint/complaints/