Our National Response Service is a phone-based welfare service available to:

  • Tri-Service Serving Personnel, Reservists, and Veterans and their families and carers
  • The Merchant Navy
  • NHS staff supporting Armed Forces Community patients (serving, reservists, veterans and their families)
  • Police

What we can help with

DMWS can support you with welfare, wellbeing, and social care needs via phone. This includes:

  • Emotional and practical support while you or a loved one is on a health care pathway, receiving treatment in hospital, community based health care or at home.
  • Support for social isolation and loneliness
  • Help to find solutions to welfare concerns
  • Supported referrals to other organisations that can help you


You can call our National Response Service for free on 0800 999 3697 (available Monday-Friday, 9am-5pm).