National Response Service (NRS) Helpline for the Armed Forces Community - DMWS

Our National Response Service is an independent and confidential helpline available to:

Tri-Service Serving Personnel, Reservists, and veteran/ex-service personnel and their families and carers
The Merchant Navy
NHS staff supporting Armed Forces Community patients (serving, reservists, veterans and their families)

What we can help with

DMWS can support you with welfare, wellbeing, and social care needs via phone. This includes:

Emotional and practical support while you or a loved one is on a health care pathway, receiving treatment in hospital, community based health care or at home.
Support for social isolation and loneliness
Help to find solutions to welfare concerns
Supported referrals to other organisations that can help you

Our helpline is free to call and available Monday-Friday 9am-5pm. Our helpline is available across the United Kingdom.

Please note this is not an emergency helpline. If you are in crisis or need out of hours support please call 999 or the Samaritans at 116 123.

One of our Welfare Team will be in touch with you as soon as possible.

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