National Response Service (NRS) - DMWS

Our National Response Service is a phone-based welfare service available to:

• Tri-Service Serving Personnel, Reservists, and Veterans
• The Merchant Navy
• Families/carers
• NHS staff

What we can help with

DMWS can support you with welfare, wellbeing, and social care needs via phone. This includes:

• Emotional and practical support while you or a loved one is on a health care pathway, receiving treatment in hospital, community based health care or at home.
• Support for social isolation and loneliness
• Help to find solutions to welfare concerns
• Supported referrals to other organisations that can help you

Contact

You can call our National Response Service for free on 0800 999 3697 (available Monday-Friday, 9am-5pm). 

Please note this is not an emergency helpline. If you are in crisis or need out of hours support please call 999 or the Samaritans at 116 123.