What is the DMWS Emergency Response Service (ERS)? ERS provides a rapid response phone based welfare service to veterans, service personnel, frontline staff, NHS staff and the Merchant Navy whilst they or their families are in the NHS clinical pathway.

Contact our emergency response service on 0800 999 3697 or referrals@dmws.org.uk (Mon-Fri, 9am-5pm).

During the Covid-19 outbreak many people may be struggling with fears and concerns, lack of contact and lack of food, medical provisions and home adaption support. Social Isolation, social distancing and the unprecedented levels of pressure on our NHS during the current pandemic creates and magnfies a number of direct and indirect concerns and issues for our veterans. Many veterans are unable to source supplies and support online and will be disadvantage as a result. 

How do we help via ERS? DMWS welfare officers identify and resolve welfare, wellbeing, and social care needs. Welfare Officers also support the NHS with discharge plans where needed and coordinate on-going support in community health settings or at home whilst the individual is on a treatment pathway.

Published: 29th April, 2020
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