At DMWS, we are committed to providing high-quality support to those we serve. If you feel we have not met the standards you expected, we want to hear from you. Your feedback helps us put things right and improve the services we provide to the Armed Forces, veterans, Emergency Services, their families, and our wider partner community.

You can use this form to tell us about:

  • A concern or issue with the service you received
  • The behaviour or actions of a DMWS staff member
  • A problem with one of our projects, processes, or communications
  • Anything else that left you feeling dissatisfied with your experience

We take every complaint seriously. Once you submit your form:

  1. We will acknowledge your complaint within five working days.
  2. A member of our team will review the information you have provided.
  3. In all instances, the matters raised in complaints will be investigated in full , and a final response sent within four weeks.

All information you share will be treated confidentially, and used only for investigating and responding to your complaint.

If you need help completing this form or would prefer to speak to someone directly, you can contact us by calling HQ on 01264 774 000.

Thank you for taking the time to share your experience with us.

    Online Complaint Form


    You can choose more than one option. This will help us direct your complaint to the right person.

    Please explain what happened in your own words and provide any information you feel is relevant or may be helpful.

    Tick this box if your concern involves personal data, privacy, or how we handle your information.

    If you're raising this complaint for someone else, we will need their details. By ticking this box you are confirming they are happy for you to act on their behalf.