Benefits to the Patient

  • Bedside visits and telephone support
  • A confidential and impartial listening ear service
  • Help with resolving any medical care issues and to understand your treatment
  • Practical help such as providing toiletries and clothing
  • Providing your family with emotional and practical support when they visit you, and at home
  • Supporting you and your family when talking with your medical team
  • Help to make sure you have support and services in place when you leave hospital – we help to find solutions and provide onward supported referrals
  • Accompanying and supporting you at outpatient appointments and in the community or for home based treatment
  • Supporting you and your family to access services that can help you at home

Benefits to Healthcare Organisations

  • Reduces the likelihood of issues escalating into a crisis
  • Enables independent living & reduces social isolation by making supported connections local to the patient
  • Addresses Delayed Transfer of Care (Dtoc), delayed discharge, and improves bed flow
  • Capacity generator – releasing clinicians to do clinical work
  • Improves patient experience
  • Identifies support when the patient is at home to prevent unnecessary re-admissions/admission avoidance
  • Provides a single point of contact with an understanding of NHS, statutory, third sector health & social care, care navigation & social prescribing
  • Provides expertise in specialist military organisations and the services that are available to a veteran
  • DMWS delivers the government pledged Armed Forces Covenant

Benefits to Employers

  • Reduced cost of sickness absence
  • Increase productivity
  • Demonstrate employers duty of care
  • Enhanced organisational feedback
  • Training opportunities
  • Satisfy commitment to the Armed Forces Covenant
  • Reduce the risk of complaint or litigation