Benefits to the Patient
- Bedside visits and telephone support
- A confidential and impartial listening ear service
- Help with resolving any medical care issues and to understand your treatment
- Practical help such as providing toiletries and clothing
- Providing your family with emotional and practical support when they visit you, and at home
- Supporting you and your family when talking with your medical team
- Help to make sure you have support and services in place when you leave hospital – we help to find solutions and provide onward supported referrals
- Accompanying and supporting you at outpatient appointments and in the community or for home based treatment
- Supporting you and your family to access services that can help you at home
Benefits to Healthcare Organisations
- Reduces the likelihood of issues escalating into a crisis
- Enables independent living & reduces social isolation by making supported connections local to the patient
- Addresses Delayed Transfer of Care (Dtoc), delayed discharge, and improves bed flow
- Capacity generator – releasing clinicians to do clinical work
- Improves patient experience
- Identifies support when the patient is at home to prevent unnecessary re-admissions/admission avoidance
- Provides a single point of contact with an understanding of NHS, statutory, third sector health & social care, care navigation & social prescribing
- Provides expertise in specialist military organisations and the services that are available to a veteran
- DMWS delivers the government pledged Armed Forces Covenant
Benefits to Employers
- Reduced cost of sickness absence
- Increase productivity
- Demonstrate employers duty of care
- Enhanced organisational feedback
- Training opportunities
- Satisfy commitment to the Armed Forces Covenant
- Reduce the risk of complaint or litigation
