Caring for those who Serve

Any hospital treatment or healthcare intervention whether planned or unplanned can be stressful and can bring with it feelings of isolation, stress and worry, all of which may hamper recovery. Since 1943 DMWS Welfare Officers have been providing additional support to sick, ill or injured frontline staff, to ensure that no family goes through times of crisis alone.

DMWS offers a free, comprehensive and confidential medical welfare to patients and their immediate family. Our Welfare Officers provide practical and emotional support that is tailored to individual needs and may include:

  • Bedside visits and telephone support
  • A confidential and impartial Listening Ear Service
  • Help with resolving any medical care issues and to understand your treatment
  • Practical help such as providing toiletries and clothing
  • Providing your family with emotional and practical support when they visit you, and at home
  • Supporting you and your family when talking with your medical team
  • Help to make sure you have support and services in place when you leave hospital
  • Accompanying and supporting you at Outpatient Appointments and community or home based treatment
  • Supporting you and your family to access services that can help you at home

We work with patients when their medical needs are being met but when other issues, problems or social influences may be distracting them from their recovery. To that end we not only support the patient and his/her family but also the health care providers by freeing up clinical staff to concentrate on their core duties. We also help employers such as the Police and the Armed Forces to demonstrate that they take their Duty of Care obligations seriously and contribute to a swifter discharge from hospital, a quicker recovery for the patient and an earlier return to work.

To view a full list of our current projects  click here

For a referral please contact us on:

Tel: 0800 999 3697 (’DMWS’)
Email: referrals@dmws.org.uk