About the service

DMWS have two clinicians, one specialist in physical health the other in mental health. The team will be supported by the integrated welfare specialists, supporting the DMWS global assessment model providing a 360-degree service for the Veteran community.

Our service provision is built on considerable experience of operating in Northern Ireland and through collaboration with other key partners . This ensures that the service operates with respect to and in line with the political and security context of Northern Ireland. Key collaborations include:

To make a referral

  • Email us – referralsNI@dmws.org.uk
  • Call our UK-wide National Response helpline, available Monday-Friday 9am-5pm – 0800 999 3697

Physical health

Physical health concerns will be comprehensively assessed as part of admission to the service. The veteran will have the opportunity to access a trained nurse who will carry out a full physical assessment focusing on identified areas of concern which the veteran would like support with.

The clinician will provide a global assessment of need which will be coproduced with the veteran, and which will be owned by them. This can be used to give the veteran an interim strategy while on a waiting list and or as a tool to share with other clinicians which gives them an up-to-date view of the current concerns.

Advice and guidance can be provided on a range of physical health issues including musculoskeletal problems, pain management, general health, and lifestyle supporting to promote healthy living.

Mental health

The clinician will provide a global mental health assessment using a variety of methodologies to provide an up-to-date assessment of the presenting issues of the veteran. The mental health clinician can provide a range of therapeutic interventions including but not limited to

  • Psychoeducational training
  • Sleep hygiene
  • Anxiety Management
  • CBT based therapeutic approaches for:
    • Anxiety and depression
    • Panic attacks
    • PTSD
    • Low level OCD
    • Bereavement
  • Emotional Dysregulation
  • Supportive Therapy
  • Problem solving
  • Counselling
  • Guided self-help
  • Routine activity scheduling

The clinical team will provide an independent assessment of need for both physical health conditions and mental health conditions. The team can provide a single point of contact for support with conditions presenting in both more acute and chronic phases.

The service will act as a point of contact for future referral and as a specialist clinical support service to veterans seeking advice and guidance with ongoing treatment and lifestyle improvements. Advocacy and support with the navigation of clinical pathways will form part of the project.

There are also additional services offered which focus on positive engagement and motivational interviewing to assist the veteran to access services or live a more fulfilling life. All these processes are supported by the active listening and emotional support provided by a mental health professional.

The project will work in a complimentary fashion with existing services both statutory and third sector present in the veteran landscape, careful discussion between all parties will be undertaken to ensure correct modes of operation and referral are in place.

This service will

  • Ensure that veterans who require a consultation with a clinician receive one.
  • Provide support and guidance with the management of acute and chronic conditions.
  • Link to appropriate specialist services as they become available and provide advocacy if required.
  • Provide an up-to-date detailed account of the physical and or mental health condition the veteran is presenting with which can act as a narrative which the veteran owns to reduce the impact of frequently sharing their story.
  • Escalate serious cases to available resources as quickly as possible.
  • Provide anonymised data insight.
  • Provide an ongoing support service to help maintain good self-management with complex clinical conditions.
  • The service is designed to act as a bridge for the veteran while awaiting onward referral or treatment helping the veteran to remain focused and to ‘wait well’.

Please note, the service will not:

  • Provide a second opinion
  • Prescribe drug treatments or provide advice on drug treatment regimens
  • Deal with issues where emergency response is required


To make a referral:

  • Call our UK-wide National Response helpline, available Monday-Friday 9am-5pm – 0800 999 3697
  • Email us – referralsNI@dmws.org.uk