About us

Welcome to the Defence Medical Welfare Service (DMWS)

‘Caring for those who serve’

We are an independent charity providing help and support to the Armed Forces community and other frontline staff whenever they are receiving medical treatment. For 75 years our practical and emotional support has ensured that no family goes through the worry of illness or injury alone.

Our Welfare Officers offer comprehensive and confidential medical welfare support to patients and their immediate family as well as to their primary care givers and healthcare professionals. We work with patients when their medical needs are being met but when other issues, problems or social influences may be distracting them from their recovery. Our support is tailored to individuals and can include a confidential and impartial listening ear, helping to explain and resolve any medical care issue and referrals to other agencies for support.

Our independent and confidential welfare service is available 24/7 on 365 days a year.

We operate in hospitals and recovery centres across the UK and Cyprus for serving Armed Forces personnel, veterans and their families.

We currently support:

  • Serving Armed Forces Personnel, Reservists and Veterans and their family members
  • Aged Veterans, their family members and carers

For further information on who we support  CLICK HERE

Why is there a need for the DMWS?

“Those who serve our country when we need it most deserve our help when they need it most”

We believe that it is only right to provide a high-quality medical welfare service to those who serve the nation and the community during their most critical time of need. DMWS bring the Covenant between the Armed Forces and the Nation to life through its support of the wounded, injured and sick whilst under hospital care. In general, we help the employers of the Armed Forces to demonstrate that they take their Duty of Care obligations seriously and contribute to a swifter discharge from hospital, a quicker recovery for the patient and an earlier return to work.

Find out more

Download our key brochures to find out more:

Patient Brochure


Service Brochure


Impact Report 2016


Our Projects

Armed Forces Covenant Positive Pathways Programme

As part of the Armed Forces Covenant Trust Strategic Pathways Programme, Defence Medical Welfare Service can support you with your application to apply for grants of £35k (1 year) or £70k (2 years).

Armed Forces

Since 1943 DMWS has delivered a 24/7 welfare support service to the Armed Forces community. By doing so, we bring the Covenant between the Armed Forces and the Nation to life through its support of the wounded, injured and sick whilst under hospital care.

Aged Veteran Support

Under the 'Medical Welfare for the Veteran Community' Programme, DMWS Welfare Officers address the specific needs of veterans aged 65 and over when they are receiving medical care.


DMWS provide a range of courses in Welfare, Mental Health First Aid and resilience, which can be delivered at clients' own premises or at our training facilities near Andover.

Flowers from Afar

DMWS provide a unique service: 'Flowers from Afar' enables family members of serving or ex-serving personnel to have flowers placed on the resting place of their loved ones, who are buried overseas.

Need to contact us?

DMWS Headquarters:

The Old Stables, Redenham Park, Andover, Hampshire, SP11 9AQ

General Enquiry Contact:

Telephone: 01264 774 000
Email: info@dmws.org.uk

Referral Contact:

Telephone: 0800 999 3697
Email: referral@dmws.org.uk

The St John and Red Cross Defence Medical Welfare Service (known as DMWS) is a registered charity in
England and Wales (1087210) and in Scotland (SC045460)
Company Limited by Guarantee No. 04185635 (England and Wales)